How to Cancel your Mexican Car Insurance


Our BestMex Insurance Service

Cancellation of the policy before the start date on your policy. 

  • Canceling the policy is very simple!
  • You may cancel your policy directly on our website by signing in to My Account or request the cancellation to us via email: or by fax 888-329-6942 for a full refund. You will receive a refund of 100% of the net premium of your policy.
  •  The policy fee is 100% refundable when you request the cancellation to us via email or  fax 888-329-6942.
  • The policy fee is NOT refundable if you cancel the policy by yourself by signing in to My Account. 


Cancellation of the policy after the start date on your policy.

  • The first step to cancel a policy that has already started is to send your cancellation request to the email and / or fax 888-329-6942, explaining the reason and please include your contact information. We suggest sending your request on business days (Monday to Friday) and within office hours (9 a.m. to 6:00 p.m. CST), otherwise your request will be answered until the next business day.
  • We, together with the insurer, will analyze if the contracted policy may be subject to cancellation, and a response is given.
  • If the cancellation applies to your policy, you should consider that there are conditions and restrictions depending on two variables: Type of policy and the insurer contracted.
  • The days elapsed since the start date of the policy are taken into consideration.
  • The refund is calculated according to the premium on the number of days used.
  • If you need help with your cancellation, you can call toll-free at 888.734.8760 within our office hours.

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