Table of Contents

What to do in Case of an Accident

In case of an accident with Mexican Car Insurance

ALL CLAIMS must be reported while still in Mexico to the corresponding Mexican insurer and physical damage claims must be initially evaluated by the insurer before leaving Mexico. Claims may be declined if they are not reported in Mexico.

In the Event of Accident or Theft of your Automobile

Call police if help is necessary!
If your life is not in danger, do not leave the scene of the accident and wait for the insurance company adjuster.
Don’t make any personal agreements and don’t sign any papers unless your adjuster or your lawyer is with you.
Don’t accept responsibility for the accident. Let the insurance company take care of your claim.
Obtain from the insurance company call center your CLAIM REPORT # and obtain from the adjuster copy of the claim report(s); and be sure to write down the names of the call center representative, the adjuster and attorney if present. With this information we will be able to assist you in following up on your claim.
CALL THE FOLLOWING MEXICAN TELEPHONE NUMBERS AND SPECIFY THAT IT IS A TOURIST POLICY

For Insurance claims Qualitas (24 hours a day, 365 days a year.)

From International Line 1-833-470-4193 or 01152(55)1253-4736

From Mexican Line 800-062-4471 or (55)1253-4736

IMPORTANT: If the calls do not go through initially from your USA mobile, try two or three times OR call from a Mexican telephone OR call international long distance on your USA mobile by dialing: +52 (55)1253-4736

For Insurance claims MAPFRE (24 hours a day, 365 days a year.)

MAPFRE: (55)5950-2108 or 01152(55)5950-2108 or (800)026-6358

For Insurance Claims HDI (24 hours a day, 365 days a year.)

(800)019-6000 or (477)740-2818

The phone numbers above are ONLY to report claims!

In case all of the above phone numbers do not go through or you are having other problems, call 24/7 our USA phone number (469)351-7341 or 001(469)351-7341.
Obtain from the insurance company call center your CLAIM REPORT # and obtain from the adjuster copy of the claim report(s); and be sure to write down the names of the call center representative, the adjuster and attorney if present. With this information we will be able to assist you in following up on your claim.
For any question regarding your coverage, call the USA phone number (972)719-4008 (M-F 9am to 6pm CT)

DOCUMENTS AND PROCEDURES TO EXPECT FROM THE ADJUSTER

The Accident Report, which is completed and signed first by you (the insured) and then by the adjuster.
The Admissions Voucher (for use at the auto repair shop), and in which the damages caused by the accident are described. Both the adjuster and the insured must sign this document and the Original voucher is retained by the insured. (There is no voucher if the claim is for total theft or liability only).
The adjuster should take Pictures and verify the Vehicle Identification Number (unless total theft).
If the insured is required to present himself/herself at the Transit Police Station, the adjuster should accompany him/her.
The adjuster should schedule a meeting for the insured at the Insurance company valuation centers or approved auto repair shop for damage assessment.

MAIN DUTIES OF THE INSURED (Depending on the type of accident / claim, these procedures may vary.)

Provide the adjuster with all the info and details concerning the accident and write out a brief summary in the report.
The adjuster will advise if it is necessary for the Insured to go to the Transit Police Station and/or release the vehicle (if impounded). If the Transit Police determine that the insured is not at fault, it may be necessary to file a claim with the ‘Ministerio Publico’.
Present all the Documentation requested by the adjuster, depending on the type of claim. (i.e. policy, license, in force vehicle registration, temporary import permit, proof of US residence, etc.).
Go to the damage assessment meeting at the insurance company’s authorized repair shops.
If necessary, pay the corresponding Deductible. The adjuster will advise the insured where and to whom the payment should be made. (Get a receipt!).
It is your obligation to present your claim with HDI Seguros, S.A. de C.V. Obtain your report number from the insurance company call center and a claim report from the adjuster and/or the authorities before returning to the United States. Failure to comply with the above may result in denial of your claim.
Damage evaluations will be made in Mexico not in the USA unless otherwise authorized in writing by the insurance company.

For claims follow-up

For Follow-ups with Quálitas insurance:

To follow up and/or if you have any questions regarding your claim or repair of your vehicle, please contact the QUALITAS Tourist Automobile Claims central office (Office hours: Monday through Friday from 8 am to 5 pm PST):

Call from USA 01152(664)634-1446
Call from Mexico (664)634-1446

For Follow-ups with MAPFRE insurance:

To follow up and/or if you have any questions regarding your claim or repair of your vehicle, please contact the MAPFRE Mexico Tourist Automobile Claims central office (Office hours: Monday through Thursday from 8 am to 2 pm and from 3 pm to 5:30 pm; Friday from 8 am to 2 pm PST):

Mexico Office telephone (664)633-8800 ext.8819 or 01152(664)633-8800 ext.8819
Mexico Direct office telephone (664)633-8819 or 01152(664)633-8819
USA Mobilephone (619)227-9575 or 001(619)227-9575

For Follow-ups with HDI Insurance:

To follow up and/or if you have any questions regarding your claim or repair of your vehicle, please contact the HDI Tourist Automobile Claims central office (Office hours: Monday through Friday from 9 am to 2 pm CST):

Call from USA 01152(477)710-4700 Ext. 4147
Call from Mexico (477)710-4700 Ext. 4147
If the repair is in the USA, visit the page: www.internationalclaimservice.com

Upon your return to the United States, call us with your complaints, comments and suggestions. Telephone: (214)254-4888.

Important Announcement

Keep your Mexican car insurance policy in your possession at all times.
It is your obligation to give notice of your loss to the insurance company; and to the Mexican authorities when the accident occurs in a public place.
Obtain your report number and copy of the accident notice from the adjuster and the authorities as appropriate, before returning to the United States, otherwise the insurance company has the right to deny your claim.
Repairs for damages will be made in Mexico; Repairs in the US will be made except by common agreement, in writing with the company, after valuing the damages in Mexico.