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Cancelation Policies

Cancellation Policy

Your auto insurance policy could be cancelled under the following terms:

BEFORE THE POLICY BEGINS
• You may cancel your policy directly in our website, using “My Account”.
• Under this terms you will receive a 100% refund of the 'Net Premium'
• The 'Policy Fee' is NOT refundable under any circumstance.

AFTER THE POLICY BEGINS
The first step to cancel a policy that has already begun, is to send a cancellation request by email to service@bestmex.com or by fax to 888.329.6942, explaining the reason, please send your contact information.

We strongly recommend to send your request during business hours (9am to 6pm CST), otherwise your request could be attended the next business day. Bestmex and the Insurance company, will analize your request and will give you answer.

If the cancellation applies, you should consider that conditions and restrictions may apply based on the following:

• Type of policy.
• Insurance company.
• In addition, please consider the number of days that the policy has already covered. The refund is recalculated according to the premium earned on the number of days used.

If you need help to cancel your policy, please call our TOLL FREE NUMBER: 888.734.8760 only in business hours.


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