ALL CLAIMS must be reported while still in Mexico to the corresponding Mexican insurer and\u00a0physical damage claims must be initially evaluated by the insurer before leaving Mexico. Claims may be\u00a0declined if they are not reported in Mexico.<\/span><\/em><\/p><\/div><\/div>\n[\/et_pb_text][et_pb_accordion admin_label=”In case of an accident” _builder_version=”4.18.0″ hover_enabled=”0″ z_index_tablet=”500″ toggle_text_shadow_horizontal_length_tablet=”0px” toggle_text_shadow_vertical_length_tablet=”0px” toggle_text_shadow_blur_strength_tablet=”1px” closed_toggle_text_shadow_horizontal_length_tablet=”0px” closed_toggle_text_shadow_vertical_length_tablet=”0px” closed_toggle_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” 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1.<\/span><\/strong> Call police if help is necessary!<\/div>\n2.<\/span><\/strong> Do not leave the scene of the accident and wait for the insurance company adjuster.<\/p>\n<\/li>\n- 3.<\/span><\/strong> Don’t make any personal agreements and don’t sign any papers unless your adjuster or your lawyer is with you.<\/li>\n
- 4.<\/span><\/strong> Don’t accept responsibility for the accident. Let the insurance company take care of your claim.<\/li>\n
- 5.<\/span><\/strong> We have service centers that operate 24 hours<\/strong> a day with bilingual service<\/strong>. With your policy on hand, please immediately contact the office of your Mexican insurer.<\/li>\n
- 6.<\/span> <\/strong>Call the following phone numbers depending on the insurer:<\/li>\n<\/ul>\n
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<\/span>For Insurance claims Qu\u00e1litas.<\/span>:<\/span><\/span><\/h3>\n(800) 062-4471\u00a0<\/strong><\/h4>\n(800) 004-9600<\/strong><\/h4>\n(55) 5258-2880\u00a0<\/strong><\/h4>\n(800) 800-2880<\/strong><\/h4>\n(800) 288-6700<\/strong><\/h4>\n(800) 062-0840<\/strong><\/h4>\n(800) 062-0841<\/strong><\/h4>\nIMPORTANT:<\/span> If the call does not go through initially from your USA mobile, try two or three times OR call\u00a0from a Mexican landline telephone OR call international long distance on your USA mobile by dialing<\/p>\n01152(55) 5258<\/strong>-2880<\/strong><\/h4>\n24 hours a day, 365 days a year.<\/p><\/div><\/div>
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<\/span>For Insurance claims MAPFRE<\/span>:<\/span><\/span><\/span><\/h3>\n(800) 026-6358<\/strong><\/h4>\n(800) 026-6551\u00a0<\/strong><\/h4>\n(55) 5950-2108<\/strong><\/h4>\nIMPORTANT:<\/span> If the call does not go through initially from your USA mobile, try two or three times OR call\u00a0from a Mexican landline telephone OR call international long distance on your USA mobile by dialing<\/p>\n01152(55)\u00a0<\/strong>5950-2108<\/strong><\/h4>\n24 hours a day, 365 days a year.<\/p><\/div><\/div>
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<\/span>For Insurance Claims GNP:<\/span><\/span><\/span><\/h3>\n(800) 026-5110<\/strong><\/h4>\n(55) 5227-3662\u00a0<\/strong><\/h4>\nIMPORTANT:<\/span> If the call does not go through initially from your USA mobile, try two or three times OR call\u00a0from a Mexican landline telephone OR call international long distance on your USA mobile by dialing<\/p>\n01152(55)\u00a0<\/strong>5227-3662<\/strong><\/h4>\n24 hours a day, 365 days a year.<\/p><\/div><\/div>
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<\/span>For Insurance Claims HDI<\/span>:<\/span><\/span><\/span><\/h3>\n(800) 019-6000<\/strong><\/h4>\n(477) 740-2818\u00a0<\/strong><\/h4>\nIMPORTANT:<\/span> If the call does not go through initially from your USA mobile, try two or three times OR call\u00a0from a Mexican landline telephone OR call international long distance on your USA mobile by dialing<\/p>\n01152(477)\u00a0<\/strong>740-2818<\/strong><\/h4>\n24 hours a day, 365 days a year.<\/div><\/div>The phone numbers above are ONLY to report claims!<\/p>\n
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7.<\/span><\/strong> In case all of the above phone numbers do not go through or you are having other problems, call 24\/7 our\u00a0USA phone number (469)351-7341 or 001(469)351-7341.<\/div>\n<\/li>\n- 8.<\/strong><\/span> Obtain from the insurance company call center your CLAIM REPORT # and obtain from the adjuster copy of the claim\u00a0report(s); and be sure to write down the names of the call center representative, the adjuster and attorney if present.\u00a0<\/span>With this information we will be able to assist you in following up on your claim.<\/li>\n<\/ul>\n
<\/span>Documents and Procedures to Expect from the Adjuster<\/span><\/span><\/span><\/h2>\n\n\t\t\t\t\t
<\/span>BY THE ADJUSTER<\/span><\/h3>\n\u00a0<\/div>\n
\n- The Accident Report, which is completed and signed first by you (the insured) and then by the adjuster.<\/li>\n
- The Admissions Voucher (for use at the auto repair shop), and in which the damages caused by the accident are\u00a0described. Both the adjuster and the insured must sign this document and the Original voucher is retained by the\u00a0insured. (There is no voucher if the claim is for total theft or liability only).<\/li>\n
- The adjuster should take Pictures and verify the Vehicle Identification Number (unless total theft).<\/li>\n
- If the insured is required to present himself\/herself at the Transit Police Station, the adjuster should accompany him\/her.<\/li>\n
- The adjuster should schedule a meeting for the insured at the Insurance company\u2019s valuation centers or approved auto\u00a0repair shop for damage assessment.<\/li>\n<\/ul>\n
<\/span>ON THE PART OF THE INSURED<\/span><\/h3>\n(Depending on the type of accident \/ claim, these procedures may vary.)<\/p>\n