Cancellation Policy

• Vehicles valued below $ 3,000 or more than $ 80,000; or vehicles more than 15 years old, cannot be covered with collision coverage and total theft, depending on the Insurance Provider these rules may vary.

• Motorcycles cannot be covered with Medical Expenses coverage.

• The deductible is the amount that you are required to pay to the insurer in case of loss. All insurers offered by BestMex have an established deductible.
• For coverage of $ 50,000 and $ 100,000 dollars, the deductible for property damage to your vehicle is 2% with a minimum of $ 500 and for total theft is 5% with a minimum of $ 1,000.
• For coverage of $ 300,000 dollars the deductible is fixed, it will never change. For physical damage is $ 500 dollars and total theft is $ 1000 dollars.
• The deductible must be paid in the case of physical damage at the time of repair and in the case of total theft, this will be deducted from the payment of your vehicle.

• During the covered policy term, all events caused by collision, total theft, as well as civil liability, medical expenses and legal assistance are covered with the applicable deductible, if any, per event.

• The coverage of assistance on the road varies depending on the insurer that is selected.
• f the policy is short term (it is not an annual policy), only one event may be covered during the term of the policy.
• If the policy is annual, 2 or 3 events may be covered during the term of the policy.

• Canceling the policy is very simple! Visit our BestMex page in the “My Account” section.
• When you cancel before policy goes into effect, you will receive a refund of 100% of the net premium of your policy.
• The policy fee is NOT refundable in any case.

• The first step to cancel a policy that has already started is to send your cancellation request to the email service@bestmex.com and / or fax 888-329-6942, explaining the reason and your contact information. We suggest sending your request on business days (Monday to Friday) and within office hours (9 a.m. to 6:00 p.m. CST), otherwise your request will be answered until the next business day.
• We, together with the insurer, analyze if the contracted policy may be cancelled, and a response is given.
• If the cancellation applies to your policy, you should consider that there are conditions and restrictions depending on two variables: Type of contracted policy and insurer contracted.
• The days elapsed since the beginning of the policy as they are taken into consideration.
• The refund is calculated according to the premium on the number of days used.
• If you need help with your cancellation, you can call toll-free at 888.734.8760 within our office hours.

• It is very simple!
• Simply log in BestMex.com system and buy a policy for the number of additional days you need.

• No policy covers personal items inside the vehicle in the event of a loss.

provided the following items are met:

• Other drivers driving your vehicle are covered in the policy in case of an accident.
• It is necessary that they have a valid driver’s license for the type of vehicle that is being driven.
• It is required that you travel in your car when others drive your vehicle, this per the temporary permit issued by Banjercito, the person(s) authorized and named therein should be in the vehicle.

• Before you start buying the policy online at BestMex.com, have your driver’s license, vehicle registration and the name of the American or Canadian insurance company on hand.
• For the payment of the policy you will need a credit card.

• The cost is calculated taking into account the number of days of coverage, cost and type of vehicle and other details that differ for each insurance company. However, remember that depending on the length of your stay, it could be less expensive to buy six months or a year instead of a policy for days.
• The BestMex.com system will show you all the quotes available for your situation.

• The Assistance Service on the Road helps you when your car breaks down during your trip. When calling your insurer’s Emergency Service Line, they will send a service vehicle from an authorized local repair shop to help you repair the fault or damage to your car. The benefits for this coverage vary depending on the company to be selected.
• Note: Vehicles valued at less than $ 3,000 dollars or more than $ 80,000 dollars, as well as vehicles with more than 15 years old, can not be protected with collision and total theft coverage. Depending on the insurance provider these rules may vary. Motorcycles do not have Medical Expenses coverage.

• For complete definitions of coverages and exclusions, please refer to the information in the General Conditions of your policy depending on the provider.

• Some insurers do not offer Assistance on the Road coverage, please see notes on the quotes page).

Characteristics of the Policy:

• Different limits of liability available: $ 50,000, $ 100,000 and $ 300,000.

• Different limits of medical expenses depending on the limit of liability selected $ 10,000 and $ 25,000 dollars.

• Coverage of physical damages to your vehicle with a minimum deductible of $ 500 dollars.

• Total theft coverage with a minimum deductible of $ 1000 dollars.

• Coverage of partial theft and vandalism available with some insurers.

• Legal assistance and bail payment.

• Medical assistance.

• Road assistance in most policies.

• Travel assistance with towing service, vehicle rental for repair, as well as tourist and administrative information.

• Phone numbers at NO cost in the USA to follow up on any claim.

Characteristics of the Policy:

• Different limits of liability available: $ 50,000, $ 100,000 and $ 300,000.

• It does NOT cover medical expenses nor medical assistance.

• It does NOT cover material damages.

• It does not cover total theft.

• It does NOT cover partial theft and vandalism.

• Legal assistance and bail payment.

• Roadside assistance.

• Travel assistance with towing service, vehicle rental for repair, as well as tourist and administrative information.

Vehicles that can not be insured in BestMex.

• Trucks over 3.5 tons

• Tractor trucks

• Buses

• Vehicles with license plates from Mexico for the Tourist Insurance in Mexico.

• Vehicles rented in México

• Some car rental companies in the US allow you to take their cars to Mexico.
• Check this information with your car rental company. And if this is possible.
• Get your policy online at BestMex.com instead of buying one, at a much higher price, with car rental companies.

• BestMex.com gives you the option of insuring, in the same policy other vehicles and / or additional units that are towed by or loaded on the main vehicle.

• If you are paying your vehicle to a finance company, contact it to find out if you can take the vehicle to México .
• If it is possible to do so, the finance company will issue you a written permit to validate the authorization.