Claims in Mexico:
IN CASE OF AN ACCIDENT CALL THE FOLLOWING MEXICAN TELEPHONE NUMBERS AND SPECIFY THAT IT IS A TOURIST POLICY
MAPFRE: (800)026-6358 or (800)026-6551 or (55)5950-2108
The phone numbers above are ONLY to report claims!
Have your policy available when reporting an accident
BestMex ID as a Mapfre Insurance Agent: #90015
This is our agent reference number for this insurance company. You may provide this number to them for faster policy tracking on their system.
ALL CLAIMS must be reported while still in Mexico to the Mexican insurer Mapfre México, S.A. and physical damage claims must be initially evaluated by the insurer before leaving Mexico. Claims may be declined if they are not reported in Mexico.
CLAIMS FOLLOW UP:
To follow up and/or if you have any questions regarding your claim or repair of your vehicle, please contact the MAPFRE Mexico Tourist Automobile Claims central office (Office hours: Monday through Thursday from 8 am to 2 pm and from 3 pm to 5:30 pm; Friday from 8 am to 2 pm PST):
Upon your return to the United States you may call us with your complaints, comments and suggestions: Telephone: (214)254-4888.
TOLL FREE number in the USA:
888.734.8760 - 9:00am - 6:00pm CT (M-F)
Direct number: 972.719.4008
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