You can cancel your insurance policy by doing one of the following:
BEFORE THE POLICY BEGINS
• You may cancel your policy directly in our website, by signing in to My Account.
• You will receive a 100% refund of the 'Net Premium'
• The 'Policy Fee' is NOT refundable.
AFTER THE POLICY BEGINS
The first step to cancel a policy that has already begun, is to send a cancellation request by email to firstname.lastname@example.org or by fax to 888.329.6942, explaining the reason, and please send your contact information in the email or fax. We strongly recommend to send your request during business hours (9am to 6pm CST), otherwise your request could be attended to the next business day. Bestmex and the Mexican Insurance company will analyze your request and respond to you within 24 hours.